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Reconfiguration (rebuild) failed, preventing access to data.

ClientOsaka/corporate customer
Troubled Equipment
Equipment/MakerIO Data LANDISK
Model no.HDL-GTR4.0
Disk Capacity4TB
HDD configurationOS: XP, RAID configuration: RAID5, HDD: 4
Time Required
for Diagnosis1day for Recovery1day
Problems
Symptoms indicated by customer

The equipment indicated a fault with the second HDD, and so it was replaced.
Subsequent reconfiguration failed, preventing access to data.

Details of Diagnosis A minor physical fault was found in the second HDD.
The Other 3 HDDs had no problems.
Result

RAID was reconfigured with our own equipment by combining the first, third, and fourth HDDs. After confirming the existence of vital data, the data was extracted.

Technical staff handling, comments

By excluding the second HDD, it was relatively easy to recover the other 3 HDDs. To recover your data safely, RAID reconfiguration (rebuild) is what you should mostly avoid: scanning work will take two to three days, and it may even harm the vital data.
When something seems strange with your equipment, don't do anything with it and contact us first.

横浜のお客様まずはお電話ください。相談・初期診断無料

まずはお電話ください。相談・初期診断無料

 

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個人情報の取り扱いについて

上記の記入が終わりましたら、送信ボタンを押してください

※1:即日返却等、通常返送以外の送料は、実費ご負担頂きますので、ご了承ください。

※2:RAID、特殊フォーマットなどの場合、別途追加費用が発生する場合がございます。

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